ADUS Technical Support Premium Plan
09:00 - 17:00 Phone Support
Virus and Malware removal
09:00 - 22:00 On site support
On site support in emergencies
Between the hours of 09:00 and 17:00 Monday to Sunday if you have an issue with your systems we can help resolve the issue over the phone.
If you suspect that your business has become the victum of a computer virus, we will remotely remove it.
Between the hours of 09:00 - 22:00 if you're having a technical issue that we cannot resolve over the phone we will come on site to fix the problem free of charge.
After 22:00 we can come to your site to repair any technical issues you may have, callouts are £50 for the first hour and £30 any hour following.
Windows Updates
We will schedule Windows updates to keep your systems up to date, this keeps your systems more secure and keeps them running fast.
Data Backups
Weekly we will backup any files that you deem important for your business, This prevents any data loss and.
Device Monitoring
Once a week we will connect to your device using third party software, once connected we will scan for malware and make sure everything is up to date.
Patch Management
Third party software updates
We make sure that all of your devices and software is up to date and is properly patched, this is the best practice to prevent data breahces and hackers.
If you use third party software in your business we will learn any and all information about it and make sure that it is up to date.